Walk into every renewal knowing the real story
Usage dashboards show you activity. AI Observly shows you what that activity actually costs — so you know which accounts need a conversation before the invoice does the talking.
The problem
What you're running into
Surprises show up on the bill, not the dashboard.
A customer's AI usage spikes for weeks before anyone on your side notices — usually when finance asks about it.
Heavy usage is ambiguous.
A power user could be your best expansion opportunity or a margin problem in the making, and most CS tools can't tell you which.
Renewal conversations lack cost context.
You know a customer's plan and support history — but not whether they're actually profitable at their current tier.
How AI Observly helps
What changes when you have the data
Per-customer usage & cost visibility.
See exactly how each account uses AI features and what it costs to serve them, alongside their plan.
Early signal on problem accounts.
Catch cost spikes while they're still a conversation, not a churn risk or a write-off.
Expansion cues built in.
An account pushing past its plan's usage is a warmer upsell signal than a check-in email — and you'll see it before the renewal date, not at it.
Go into your next renewal with the full picture.
Start monitoring now